Shipping & Returns Policy

WHEN will my order be dispatched or available for pickup?
The ETA for your order will depend on if your order contains special order items or just in stock items. The availability of the item is indicated on the product page, as well as in your shopping cart and at checkout for your convenience. Please not availability is a guide only based on current warehouse stock estimates. If this is found to be incorrect, we will notify you as soon as possible. Very occasionally an item may be found to be discontinued or not available at a supplier, and in this instance we will contact you with an updated ETA, options for alternative products, or to cancel your order and process a refund. 

If you have a large order, we will also contact you as invidividual items arrive, in case you wanted to pickup your order in parts, rather than waiting to pickup the whole order when the last item arrives.

WHAT can be returned?
Most of our products are returnable within 30 days of purchase as long as they are in the same original condition they were purchased in and are able to be resold exactly as before. Products must be unopened with no visible damage or alteration to external packaging or the internal contects themselves. A copy of your receipt will be required.

WHEN do items need to be returned by?
Items must be returned within 30 days of purchase.

WHERE do items need to be returned to?
To Carnarvon Vet Hospital reception at 318 Robinson St, East Carnarvon WA 6701.

Are SHIPPING fees refundable for returns?
No, unfortunately if you are returning a product due to change of mind or incorrect sizing, shipping fees are non refundable. 

How are orders refunded?
A refund can only be processed back to you via your original payment method. This means credit card purchases will be refunded to your credit card, paypal purchases will be refunded to your paypal account and so on.